For all on-line orders we offer a low cost shipping within Australia of $12.90 . Your package will be sent via Australia Post or courier. Our shipping department generally chooses the shipping method based on the following guideline: packages under 3kg are sent using 3kg satchels and packages over 3kg are sent via Registered Post or courier. Shipments generally take 2-5 business days for delivery depending on your location. Our goal is to ship your order immediately and completely. All orders are processed within 24-48 hrs and email notification will be sent. After receiving a shipment, please check all contents before discarding box and packing material. The customer is responsible for tracking shipments. In the event a shipment does not arrive, we need to be notified no later than 1 week from the recorded delivery date. In some instances the customer may be required to sign for a package, this is solely at the discretion of the shipping company. If a package is returned after 3 delivery attempts, returned due to an incorrect/incomplete address, or refused at delivery, you will be refunded for the total amount of the order less shipping and less a re-stocking fee of 20% of the total order amount.
Order Status & Tracking
You will be sent confirmation of your online order within 24 hours of receipt of your order. If you do not receive an email confirmation please call our Customer Service Department or send an email to firstname.lastname@example.org
Returns of Purchased Goods
Hydrofil Australia is dedicated to offering the highest levels of quality and service. We will be happy to refund or exchange any item(s) that you are not completely satisfied with, as long as they are returned in an unused condition, within 7 days of receipt with proof of purchase. Due to Health Regulations we do not accept returns of filter cartridges. Please note any postage incurred by returning the item to us will not be refunded and in some cases a restocking fee will apply. Please contact our Customer Service Department and obtain Return of Purchased Goods Form.